Return Policy | OverSpec Designs

Our Commitment

We want you to be completely satisfied with your OverSpec Console System. If you're not happy with your purchase for any reason, we offer a 30-day return window from the date of delivery.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

Returned within 30 calendar days of the delivery date
Unused and in the same condition as received
Returned in original packaging with all hardware and included components
Accompanied by proof of purchase (order confirmation email)

            Note: Because our products are made to order, we are unable to accept returns on items that have been installed, modified, or show signs of use beyond initial inspection.
        

How to Initiate a Return

1

Contact us at overspecdesigns@gmail.com with your order number and reason for return. We will respond within 2 business days with return instructions.

2

Pack your item securely in the original packaging. Include all components, hardware, and the hex tool that came with your order.

3

Ship your return to the address provided in our return authorization email. We recommend using a trackable shipping service.

4

Refund issued within 5–7 business days of receiving and inspecting your return.

Refunds

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–7 business days
A $5 administrative fee is deducted from all refunds
Original shipping charges are non-refundable
Return shipping costs are the responsibility of the customer

Defective or Incorrect Items

If you received a defective item or the wrong product, contact us within 7 days of delivery at overspecdesigns@gmail.com. We will cover return shipping and send a replacement at no additional cost. This is separate from our standard return policy and is not subject to the $5 administrative fee.

Non-Returnable Items

The following items cannot be returned:

Items returned after the 30-day window
Items that have been installed, modified, or used
Items not in original condition or missing components
Items marked as final sale at time of purchase

Contact

Questions about a return? We're here to help.

OverSpec Designs LLC
3126 Alameda de las Pulgas, Menlo Park, CA 94025
overspecdesigns@gmail.com